The Importance of Having IT Consultants You Can Trust

Be alert: many of our clients are reporting a drastic increase in the number of  phone-scams targeting home and business computer users.  Typically, the caller identifies themselves as a technical support specialist (sometimes even claiming to work for Microsoft) and informs the user that they’ve detected viruses or errors on the victim’s computer.  They then have the victim install software that lets them access their computer remotely, and charge them a fee for doing nothing, or in extreme cases, installing malware themselves.

Tech-Spectrum Internet Marketing, Rockland County, recommends taking the following steps to remain secure and vigilant against these types of scams:

  1. Be very skeptical of unexpected tech-support calls from strange companies.  It’s virtually impossible for a company to automatically detect viruses or problems on your computer without your interaction, so anyone claiming to “detect” a problem with your computer should be treated very skeptically
  2. Develop a relationship with a legitimate local IT Company.  For managed services in Rockland and Westchester, Tech-Spectrum provides our customers with knowledgeable support and anti-virus / anti-malware services from technicians you know and trust.
  3. Keep your antivirus, firewall, and other security software up to date.  Once again, having a relationship with a trusted IT consultant can be invaluable in this regard.  For instance, tech-spectrum provides our Westchester and Rockland tech-support customers with continuous updates and monitoring.

In short, be vigilant.  Never take a stranger’s advice on your computer’s condition, especially when that person contacts you unexpectedly and requires payment for their services.